ABOUT OUR INDUSTRY
The Australian Music Products industry achieves annual retail sales totalling some $500 million. What is notable is that our industry has maintained a modest growth curve for some years. The music products industry employs in the region of 5,000 people in a variety of occupations in the retail, wholesale, manufacturing, distribution and logistics.
Working at Allans Billy Hyde (ABH) provides a great environment for anyone passionate about music. Inspiring musicians to make music, providing friendly, professional and knowledgeable customer service is what we do every day. With 7 retail stores nationally, an online store, teaching academies, a national education business, and a support office located in Melbourne, Allans Billy Hyde offers a diverse range of careers opportunities which include:
Retail and Education Sales Careers
- State & National Management
- Store Managers
- Department Managers
- Sales Consultants
- Store Administration
- Music Teachers
- Education Sales Specialists
Online Sales Consultants Retail Support Office Careers
- Human Resources
- Buying and Merchandising
- Finance and Administration
Many of our employees have progressed and built their careers by commencing in store based positions and have been fortunate enough to gain valuable development and promotional opportunities along the way.
WHAT YOU CAN EXPECT WHEN WORKING AT ALLANS BILLY HYDE
Working at Allans Billy Hyde presents a unique opportunity for anyone wishing to work:
- In an industry leader with well-respected products and brands
- With an organisation that is customer and people focussed
- With fun, supportive and knowledgeable colleagues
- Alongside passionate people who love being surrounded by music
- Within a fun and positive organisational culture
- With an organisation that fosters supportive and honest management
With strong leadership and direction, ABH is an organisation that strives for best practice and has a clear vision and goals. Employees have the opportunity to see their contributions to the team’s success as all employees have individual goals that link directly to the organisational goals.
The management team at ABH is well regarded and employees have trust in that they will act with integrity and engage in two-way communication.
The organisation has an open door practice, spends regular one on one time with employees, offers praise and recognition, contributing to an overall positive workplace culture. Employees feel part of our team, feel supported and respected and the organisation strives to make the workplace an enjoyable, productive and interesting place for everyone to work.
Working in a customer and people focussed organisation our employees have the opportunity to interact and engage with different customers/colleagues, talk about products that they love and respect, share similar interests and have an opportunity to make a difference, inspire musicians to make music and make customers dreams come true. Working at ABH presents opportunities to access live gigs, workshops and clinics, work with a diverse range of musicians, meet famous musicians, access the latest technology in musical products and of course enjoy generous staff discounts and payment options.
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VALUES AND CULTURE
The team at ABH are friendly, fun and dedicated to providing exceptional customer service. Our company values have been identified by our employees and management team as:
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- Always treats each customer with priority, respect and dedication
- Provides knowledgeable and timely service
- Always follows through and acts on promises
- Delivers correct and reliable information
- Takes pride in personal presentation
- Strives to go above and beyond to establish long-term relationships
- Displays passion for the company, the music industry and the job
- Creates a fun and enjoyable work environment
- Suggests areas for improvement and looks for opportunities
- Willingly shares product knowledge/knowledge
- Presents a positive and enthusiastic attitude/work ethic
- Performs at a high level and strives to exceed goals and standards
- Advocates company values in a positive manner
- Is dedicated to learning and growing
- Takes ownership and accountability for own work and actions
- Acts in a manner consistent with company vision and practices
- Committed and dedicated to the customer and fellow colleagues
- Treats team members with respect (assist and support each other)
- Demonstrates a strong involvement with the team and is collaborative
- Displays a flexible attitude
- Demonstrates empathy for others
- Seeks and actions feedback to improve
- Always punctual and takes responsibility for own contribution to the team
- Straight talk
- Acts with integrity
- Listens to others and engages in two-way communication
- Seeks to build relatedness with each other
- Recognises others ideas and is selfless
- Walks the talk
TRAINING & DEVELOPMENT
All ABH employees participate in annual performance and development reviews which are designed to provide an opportunity for managers and employees to talk openly about work performance, job aspirations and training & development.
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All employees have individual development plans so employees have the opportunity to gain additional skills and develop both professionally and personally.
At ABH employees are provided with regular feedback within a supportive environment and this is why our employees say they have a great working relationship with their manager.
Most development conversations are informal and relaxed so that employees feel comfortable to raise any concerns and highlight any development areas and to provide two-way feedback and communication.
Many employees who join ABH in our support office have extensive experience in both the industry and their chosen field. They bring a wealth of knowledge with them and this knowledge is generally imparted on to new employees through on-the-job training.
Allans Billy Hyde offers industry leading training and provides development for employees throughout their time with the organisation. We understand that employees feel a little overwhelmed in their first few months of employment and we work hard to provide our new retail employees with the learning and development. All retail employees undertake a comprehensive induction program to provide employees with the know-how to perform and become confident in their roles.
A clear development pathway is provided for retail employees and they have the opportunity to progress and actively participate in valuable training. Some examples of these training programs are on the job learning, morning meeting training sessions, coaching with a supportive manager, product training, advanced sales training and management development training. Our knowledgeable employees and managers are also available to successfully train and develop our staff along the way.
PRODUCTS AND SERVICES
ABH is an industry leader with well-respected products and brands. Our employees have the opportunity to work with leading international brands and work with products from industry leading suppliers both locally and internationally.
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Allans Billy Hyde (Retail Stores) The Allans Billy Hyde chain of retail stores comprises major downtown full line music showcases in major capitals, as well as suburban locations nationally. We offer the world's biggest and most respected brands, showcasing a broad range of guitars & amps, pianos, keyboards, drums & percussion, brass & woodwind, strings as well as print music, books and videos from the world’s leading publishers. In fact if it has to do with making music we stock it. Together with the National Education team, online sales team and our teaching Academies the Allans Billy Hyde brand supports a range of customers keeping the passion for music alive and well no matter what the age.
Our award winning website Allans Billy Hyde is Australia’s leading online musical instruments portal.
HISTORY / GROWTH
Allans Billy Hyde is steeped in heritage. In the 1850's Joseph Wilkie and George Allan set up a music warehouse in Melbourne's Collins Street, catering for a population of just 20,000. This effectively was the start of Allans Music - and the story embraces the musical history of Australia.
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Far more than just a ‘seller' of musical instruments, the Collins Street store became a musical Mecca for the talented and famous – Dame Nellie Melba took her early lessons at Allans! The modern Allans Music had evolved to a full line instrument retailer with large downtown music showcases in Australia’s major cities.
The Billy Hyde brand started out in the early 1960’s when a talented drummer by the name of Billy Hyde began distributing drum and percussion brands in Flemington, Victoria. Billy was a young drummer who began his career during the depression of the early 30’s, carting his drums in all weather on trams and trains to gigs. An enormously talented and natural musician, Billy quickly became Australia’s “first call” drummer. Symphony orchestras, radio & television shows, recording sessions and major artists all benefited from his musicality and enthusiasm.
Billy was renowned for continually developing new ideas. During the 50’s, he created the world’s first Tube Steel Practice Kit, and during the 60’s, he designed and started manufacturing the Billy Hyde Moulded Practice Pad that is still to this day used worldwide. This example of talent, creativity and inspiration is the cornerstone of our business, and something we continue to respect and encourage.
The two businesses came together in 2010, becoming Australia’s leading retailer in musical products and services. The organisation is now one of the most recognisable national brands in music.
In December 2012, Allans Billy Hyde was acquired by Brandiston Pty Ltd and what we saw was the leading Australian musical instrument retailer and the leading Australian musical instruments wholesale distribution business, incorporating Gallins Musicians Pro Shops and Allans Billy Hyde combined to form the largest musical instruments Retail and Wholesale group in Australia.