2. Our Best Price Guarantee

1. Other sellers’ internet or online prices
   
2. Where the product has been discounted because it is second-hand, floor stock, end of line, ex demo or similar, or part of a fire, liquidation or warehouse sale, stock clearance , limited stock or bulk buy discount promotion, or a promotion involving a third party
   
3. Offers where the price is part of a financing, cash back, free or bonus type offer, or available for less than one week
   
4. Prices that are the result of an error
   

3. 3 Easy Payment Plan – Pay as you play#

1. The offer of 3 easy payments under "3 Easy Payment Plan" is absolutely and solely at our discretion. There is no requirement for us to accept the request and no correspondence will be entered into concerning refusal. We reserve the right to withdraw the continuing offer of this plan at any time prior to it being accepted.
   
2. Title of the goods shall not pass to the card holder until full payment has been received by us. Any charges relating to recovery of goods by us shall be borne by the card holder.
   
3. A card holder may only have one Easy Payment Plan in effect at any one particular time.
   
4. The 3 Easy Payment Plan will only apply to an order between $500 and $5,000. We will not accept requests for 3 Easy Payment Plan proposals outside these limits.
   
5. In addition to your credit card, we need to see one form of ID displaying your residential address such as a driving license, utility bill (less than three months old) or a recent payslip.
   
6. The Allans + Billy Hyde Best Price Promise does not apply to goods purchased on the 3 Easy Payment Plan.
   

4. 6 Easy Payment Plan – Pay as you play#

1. The offer of 6 easy payments under "6 Easy Payment Plan" is absolutely and solely at our discretion. There is no requirement for us to accept the request and no correspondence will be entered into concerning refusal. We reserve the right to withdraw the continuing offer of this plan at any time prior to it being accepted.
2. Title of the goods shall not pass to the card holder until full payment has been received by us. Any charges relating to recovery of goods by us shall be borne by the card holder.
3. A card holder may only have one Easy Payment Plan in effect at any one particular time.
4. The 6 Easy Payment Plan will only apply to an order between $3,000 and $10,000. We will not accept requests for 6 Easy Payment Plan proposals outside these limits.
5. In addition to your credit card, we need to see one form of ID displaying your residential address such as a driving license, utility bill (less than three months old) or a recent payslip.
6. The Allans + Billy Hyde Best Price Promise does not apply to goods purchased on the 6 Easy Payment Plan.

5. 12 Months Buy Now, Pay Later*

• No deposit
• No interest for 12 months
• No repayments for 12 months
• Minimum finance amount $1000
• Offer expires 30 June, 2012

1. Minimum finance amount is $1000.
   
2. Offer available to approved applicants only or existing GEMVisa, GE Creditline, GE Buyers Edge or Go MasterCard cardholders from 2 August 2011 and 30 June 2012 inclusive.
   
3. No interest for 12 months from the date of delivery.
4. A $99 annual fee for Gem Visa applies.
5. This notice is given under the GEM Visa, GE CreditLine, GO MasterCard and Buyer’s Edge Conditions of Use (as applicable), which specify all other conditions for this offer. See websites for these Conditions of Use, as well as the current interest rates:
   

a. GE CreditLine (gecreditline.com.au)
b. GO MasterCard (gomastercard.com.au)
c. Buyer’s Edge (buyersedge.com.au)
d. GEM Visa (gemvisa.com.au)


6. Monthly account service fee and other fees and charges are payable. Refer to the above websites for these fees, GE Creditline, GO MasterCard & Buyers Edge accounts only.
7. Monthly repayments apply.
8. GE CreditLine is a credit facility provided by GE Finance Australasia Pty Ltd (ABN 88 000 015 485). Buyer’s Edge and GO MasterCard is a credit facility provided by GE Capital Finance Australia (ABN 42 008 583 588), both trading as GE Money.
9. Not available in conjunction with Allans Music + Billy Hyde Gift Card purchases.
10. Allans Music + Billy Hyde standard terms & conditions of purchase otherwise apply.
11. Offer available for in store purchases only.
    

* Maintenance service during the rental period excludes piano tuning, consumable items and case repairs if applicable.

** While the agreement is a rental agreement and a 6 month minimum rental period applies, you can still make an offer to purchase at any time. All purchase offers are however subject to approval. Otherwise as a rental agreement it is ongoing until terminated by the customer (or by reason of default). For full details about the rental agreement and purchasing ask in store. RENTPLUS+ is provided by Musicorp Australia Pty Ltd (MCA)
ABN 98 066 641 325 and is available to approved customers through Allans Music + Billy Hyde Music outlets as agent for MCA. © Published Feb 12.

• The lay-by will be registered upon the receipt of 20% of the purchase price
• The lay-by is of three (3) monthly duration with the balance payable in at least monthly instalments. Lay-by will be cancelled if not completed by the due date. Customers will be notified if payment terms are not met
• All transactions must be signed by the customer and the sales person at the bottom of the receipt
• Payment can be made by cash, cheque, credit cards and EPTPOS at the store or by direct deposit
  
  
  

1. Faulty
   
2. Significantly different to those shown or described to you or
   
3. Not doing what they are supposed to do.

1. Allans Music + Billy Hyde may, from time to time, receive complaints from its customers. This document summarises Allans Music + Billy Hyde’s Complaints Policy.
2. When you make a complaint please provide the following:
   
   
   • the circumstances leading to the complaint;
   • what you would like the outcome of the complaint to be;
   • the store and, if possible, the staff member(s) involved;
   • the time that the complaint arose;
   • what, if anything, has done to resolve the complaint to date; and
   • your contact details including telephone number and a mailing or e-mail address.
     
     
3. Allans Music + Billy Hyde defines a complaint as any expression of dissatisfaction or grievance made by a customer or member of the public with any product or service of Allans Music + Billy Hyde, not including a request for information.
4. Allans Music + Billy Hyde takes every customer complaint seriously and will seek to deal courteously with and resolve your complaint as quickly as reasonably possible whilst realistically managing your expectations.
5. Allans Music + Billy Hyde will, within 24 hours of receiving a customer complaint, attempt to contact you to explain the next steps in the complaint process, to obtain any further information needed from you to deal with the complaint and to give you an estimate of the time in which your complaint will be resolved.
6. Unless otherwise agreed with you, Allans Music + Billy Hyde will attempt to contact you on (at least) a weekly basis to inform you of progress in resolving the complaint. You can contact the relevant store at any time to check on the progress of your complaint.
7. All complaints are recorded and analysed to ensure that our treatment of complaints complies with this policy. Recurring problems will be identified and feedback provided with the aim of improving our service and complaints process. We will periodically review our complaints process to identify any need for improvement.
8. Allans Music + Billy Hyde will attempt to resolve each complaint within 2 weeks of receiving the complaint. This may not always be possible but, in any event, Allans Music + Billy Hyde will keep you informed of the likely timescale for resolving the complaint.
9. If you have exhausted the avenues for addressing your complaint within Allans Music + Billy Hyde or find these avenues unacceptable you may wish to seek redress through other avenues available to you such as your State/Territory Fair Trading authority.